Shipping & Returns
We will ship your goods within 1 working day of cleared payment. Delivery within Australia can take 2-5 working days depending on the area. There’s also a choice of Express Post at a cost of AU$8.00 and it will take 1-2 days.
New Zealand shipping is a flat rate AU$10 on all orders. Delivery to NZ takes up to 7 working days.
International shipping is a flat rate of AU$20 on all orders. International delivery takes 7-15 working days.
New Beginning is not responsible for customs delays, duties or taxes that may apply in the destination country.
All our products are shipped from Sydney, Australia but are manufactured in Brazil.
New Beginning is not responsible for lost parcels.
If you wish to return a product, please contact us at firstname.lastname@example.org. Please attach a note to the outside of each item being returned including details of the your name, email address, delivery address, telephone number and order number (if known).
Send all items being returned to the delivery address. Keep a record of your return shipment until you have received your credit, refund or exchange. We suggest that you return your item(s) using a tracked service.All products being returned must be in perfect condition and in their original packaging.